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The pack, containing posters and leaflets, has been sent to small businesses with fewer than 199 employees, as they gear up for the busy festive retail period – the time of year when incidents of shouting, swearing and physical violence against those who work in retail increases. It includes a poster designed to stop customers from abusing retailers who sell cigarettes and tobacco, as these workers may have experienced increased levels of abuse since the age limit was raised in October from 16 to 18. The new push forms part of the Scottish Government's Violence at Work campaign. Recent statistics released by the Scottish Government highlight that over a third of public-facing workers are subjected to abuse in the workplace. Fiona Moriarty, director of the Scottish Retail Consortium, said: "We welcome the Scottish Government's plans to tackle this very real problem. Shop staff are too frequently the target of unacceptable hostility and a very clear message must be sent to those who cannot control their temper that it will not be tolerated."

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